Returns & Refunds

1. We take the utmost care while packing your order & our quality check & processing teams check & dispatch your order carefully. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 48 hours of receiving your order to [email protected]. Our support team will resolve your issue with a replacement or store credit.

2. You may not be completely happy with your purchase & for such instances, you can request a return only within 2 days of delivery. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent. While returning any item please note that the item would have to packed properly from your end, incase there is any damage to the item in transit due to poor packaging from your end our team would access the situation before providing the credit or replacement,

a. For the first return generated from your end there will no additional charge for reverse pick up of the shipment. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. In Case there is any past order that was cancelled or rejected on doorstep, we reserve the right to deny a free return.
b. If there has been any previous cancellations or returns we charge a nominal fee for reverse pick-up of such orders. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.
a. For orders up to Rs.1000 | The pickup charge would be 100.
b. For orders from Rs. 1001 to Rs.2000 | The pickup charge would be 200.
c. For Orders above Rs. 2001 | The pick up charge would be Rs. 250 or 10% of order value (whichever is higher)

3. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. Please pack the shipment properly before handing over to the courier agent.

4. We do provide customization for your order/product, please note such orders are not eligible for replacement or refund of any sort.

5. The Smarth International process multiple orders in a month and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please do not accept such shipments, you can reach out to the The SILLP support team on email or WhatsApp as soon as possible. In case you have accepted the shipment and suspect any damage or tampering please take a video before opening your box.

6. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the [email protected] & our team will help resolve this issue within 24 hours.

7. Orders cannot be cancelled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. In case of prepaid orders, The SILLP will reserve the right to charge 2 way shipping costs. For Paid order cancellation, refund for the same will be processed in the form of Store Credits.

8. We aim to process all returns within 15 days. If you have any questions about your return, feel free to reach out to the The SILLP Care team at [email protected] or on WhatsApp at +91 7042591611.

9. Return requests have to be approved before processing. The SILLP support team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval